· We collect personal information from users of our Services that identifies you as an individual when it is voluntarily provided by you, such as your name and email address.
· We automatically collect browsing information and other information from users of our Services that does not directly identify you as an individual, but may identify your device, such as information about your browsing activities and information about the devices you use to access the Services.
· Information about our data collection during the prior 12 months is further described below.
Categories of Personal Information
Sources of such Personal Information
Business Purpose for such Personal Information
Categories of Third Parties
Contact information and other information about you, your household and your pet (including your name, email address, physical address, shipping address, telephone number).
Collected from you directly through the Services, from our service providers and our marketing partners and social media services.
We share this information with our service providers, with third parties such as social media platforms and as otherwise described in WHAT INFORMATION WE DISCLOSE below.
Internet or other electronic network activity information (including cookies and mobile device IDs, and related browsing information).
Collected from you directly when you use our Services, open our emails or interact with our digital content or ads on other services, from our service providers, ad tech vendors and marketing agencies.
We use this information to remember your preferences on the Services, tailor and deliver online advertising, improve our products and services, measure the effectiveness of our advertising campaigns and emails, conduct business research and generate analytics, for security purposes, and as otherwise described in HOW WE USE YOUR INFORMATION below.
We share this information with our service providers, marketing partners and as otherwise described in WHAT INFORMATION WE DISCLOSE below.
Commercial information (including products and services purchased, products and services you are considering purchasing that are placed in your virtual shopping cart, information about products that you have returned, product orders you have cancelled, and product reviews).
Collected from you directly and from our service providers and third party websites.
We use this information to process and fulfill your orders, send you offers, provide customer service, improve our products and services and as otherwise described in HOW WE USE YOUR INFORMATION below.
We share this information with our service providers and as otherwise described in HOW WE USE YOUR INFORMATION below.
Location information (including precise geolocation).
General location collected from you directly and from your IP address; precise geolocation collected from your mobile device when you access the Sites and App.
We use this information to, send you relevant offers and advertisements and as otherwise described in HOW WE USE YOUR INFORMATION below.
We share this information with our service providers, marketing partners, and as otherwise described in HOW WE USE YOUR INFORMATION below.
Employment-related information (such as job history and other information you provide in a job application).
Collected when you apply for a job.
We use this information to make hiring decisions and as otherwise described in HOW WE USE YOUR INFORMATION below.
We share this information with our service providers and as otherwise described in WHAT INFORMATION WE DISCLOSE below.
Information you give us. Information you give us. We collect and maintain information that you may provide to us through use of our Services, including your name, shipping address, billing address, credit card information, telephone number(s), email address(es) and purchase/return/exchange data. For example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction such as contact and payment information; when you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion; when you post comments or other content in publicly available forums on our Services (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our Services; when you post information about us on third party social media platforms (each, a "Social Media Service"), we may collect such information through an integration with the Social Media Service provider; when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We also collect information about your pet(s), including name, breed, gender, birthdate, size, weight, prescriptions, veterinary and pet health information, and photos.
Information automatically collected. We use technology to automatically collect other information about you when you visit our Services or view our advertisements. See Cookies and Interest-Based Advertising, below. This information helps our online Services work correctly and supports our marketing and analytics efforts. This information includes, and is not limited to, device type, browser information, operating system information, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geo-location, the date, time, length of stay, referring website and specific pages accessed and other actions you take on our Service.
We use, process and disclose the information we collect about you for our business purposes, including:
Fulfilling Orders and responding to your questions and requests. We use your information to provide you with transactional assistance such as fulfilling your order, obtaining veterinarian approvals and ensuring proper delivery of your products, as well as administering promotions such as sweepstakes and contests and responding to reviews, comments or other feedback you provide.
Improving our products and services. We may use your information to make improvements to our Services, including to personalize our service offerings to meet your needs, for back-up purposes and also to detect and prevent fraud.
Reviewing Site and App trends and customer interests. We may use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we receive from you with other information about you that we have received from third parties or through publicly available sources to assess trends and interests.
Improving marketing communications. We may send you communications about promotions or offers via regular mail, email, text messaging, or other electronic channels, including ads on Social Media Services. We may use information, including information collected across different online services and collected from the various devices you may use, to deliver marketing communications based on your behavior and interests.
Promote our products or services.. If you complete a product review or other feedback or provide any image of your pet(s), we may use your submission for commercial purposes to promote our products and services or send you personalized content including pet portraits, thank you notes and holiday cards.
Other uses. We also may use your information with your consent, and as otherwise permitted or required by law including but not limited to for maintaining pet health records and authorizations.
We share information about you with third parties in order to conduct our business; when legally required; or with your consent; including:
Service Providers. We may disclose the information collected about you to our third-party contractors and partners relating to their performing services or other activities in support of our Services and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may fulfill orders, deliver packages, send postal mail and/or email, analyze data, provide marketing research and assistance, process credit card payments and provide customer service. These third parties are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for us.
Other Third Parties. We may disclose the information collected about you to other third parties in connection with our marketing efforts to promote our Services.
The Services are not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child's parent or guardian, we will use all reasonable efforts to delete such information.
As a convenience to our visitors, our Services may contain links to several unaffiliated services that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. We suggest contacting those services directly for information on their privacy policies. Lovepluspet is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our Services.
· To authenticate your account and store your password if you are a registered account holder;
· To monitor performance of our Services;
· To learn more about the way you interact with our content;
· To personalize your experience on our Sites, Apps and Social Media Services;
· To optimize and tailor our Sites and Apps;
· To make product recommendations and provide you with advertising content on our Services and elsewhere in which we think you will be interested;
· To measure the effectiveness of personalized ads;
· To pursue analytics and research to help us improve our Services and product offerings; and
· To better understand our Site visitors and App users and their respective interests, including by learning about your online activities across devices.
Third party advertising management partners may help us display tailored content to our customers' interests and serve interest-based advertising on our behalf. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may collect information through cookies about your browsing activity on our website to display interest-based ads. Also, some third-parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.
Email marketing opt-out: If you wish to opt-out of any marketing email communications you may contact our customer service representatives at the phone number or email address below, under Questions firstname.lastname@example.org. You also may follow unsubscribe instructions included in our promotional emails. Please note that removal of user information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information from our active records. If you unsubscribe from marketing communications, you will continue to receive transactional communications, such as email or text notifications about your order status, recall information and other administrative information. Your information will remain in our database, but will be marked as inactive so you do not receive marketing materials from us.
Mobile location settings: If you access our Services through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. In addition, please note that we do not control the communication channel you choose to communicate with us and cannot guarantee secure information transmission.
We may retain your data for as long as we believe there is a business, legal or security reason for doing so, even if you are no longer an active customer.